If a bird visited but no recording appeared, please check the following:
1. Make sure the camera is powered on and has sufficient battery.
2. Check the camera's Wi-Fi signal in the Parallens app. A weak connection may delay or prevent recordings from appearing in the app, even when a file has been saved locally.
3. Check the camera angle, Motion Sensitivity, Capture Interval, and Sleep Schedule. A long interval or active sleep period can reduce the number of captures.
4. Exit Live View and leave the camera page before testing motion-triggered recording again.
If the issue persists, contact support@parallens.com with the approximate visit time and your camera settings, we will be glad to help.